Safe Delivery: GEM24K Guarantee Deposit

Before proceeding with the payment select the “Safe Delivery” option and proceed with the order of the item. In this case the amount will be transferred to a escrow account.

It is mandatory to register in such a way that we can offer you maximum support in case of questions and always keep you updated on the status of your order.

If you have questions about the item, you can contact the merchant through the contact details provided by him. For information on the order made through Safe Delivery, our customer service will be happy to help you through the customer service contacts (phone, chat, email).

For the Safe Delivery service we apply a commission of 2.4% on the sum made up of the total price of the item.

You can pay with any of the methods listed on the order confirmation page. The methods depend on the type of items and, typically, are: credit card (VISA or MasterCard), PayPal, Stripe or by bank transfer. The possible payment methods for an item are indicated on the order confirmation page.

All items sold on GEM24K are available immediately or in a short time. You can find detailed information on the relevant offer page.

Normally the merchant chooses the shipping service through which he wishes to send the article. The name of the selected service is indicated on the shipping confirmation.

We will contact you as soon as the item has been sent and if available, we will send you the tracking number via e-mail.

Tems ordered by Safe Delivery are always insured, unless otherwise agreed with the merchant.

Generally the insurance covers the full value of the item sent.

The guarantee conditions in accordance with the law are valid for the Safe Delivery service. Therefore, no warranty extension is envisaged.

To make arrangements for the return, please contact our customer service by phone (+39) 0656569749 or via e-mail customercare@gem24k.com.

After receiving the article, you have 14 days to contact our customer service by phone at  (+39) 0656569749 or via e-mail customercare@gem24k.com. We will confirm that you have received the revocation within the established deadline and we will inform you of the procedure to be followed.

The costs of the return are to be paid by the buyer. Please take into account that the costs of shipping can reach 250 € due to insurance. If you have any questions, the GEM24K customer service will be happy to help you by telephone on  (+39) 0656569749 or via e-mail  customercare@gem24k.com.

Yes. We use the most modern security techniques to protect your personal data from manipulation, total or partial loss and third parties. For more information, see our privacy policy.

We use your personal information exclusively for processing purchase requests or orders. There is no transmission of your data to third parties. For more information, see our privacy policy.